Queue API

apirest.queue_serializers.QueueSerializer

Queue API is read only, you cannot create Queues using this API at the moment.

strategy: Strategy could have the following values [1: ‘ring-all’, 2: ‘longest-idle-agent’, 3: ‘round-robin’, 4: ‘top-down’, 5: ‘agent-with-least-talk-time’, 6: ‘agent-with-fewest-calls’, 7: ‘sequentially-by-agent-order’, 8: ‘random’, 9: ‘ring-progressively]

Create:

CURL Usage:

curl -u username:password --dump-header - -H "Content-Type:application/json" -X POST --data '{"name": "queue name"}' http://HOSTNAME_IP/rest-api/queue/

Response:

HTTP/1.0 201 CREATED
Date: Fri, 14 Jun 2013 09:52:27 GMT
Server: WSGIServer/0.1 Python/2.7.3
Vary: Accept, Accept-Language, Cookie
Content-Type: application/json; charset=utf-8
Content-Language: en-us
Location: http://HOSTNAME_IP/rest-api/queue/1/
Allow: GET, POST, HEAD, OPTIONS

Read:

CURL Usage:

curl -u username:password -H 'Accept: application/json' http://HOSTNAME_IP/rest-api/queue/

Response:

{
    "count": 1,
    "next": null,
    "previous": null,
    "results": [
        {
            "manager": "manager",
            "url": "http://HOSTNAME_IP/rest-api/queue/1/",
            "name": "Sample queue",
            "strategy": 5,
            "moh_sound": "",
            "record_template": "",
            "time_base_score": "queue",
            "tier_rules_apply": false,
            "tier_rule_wait_second": 300,
            "tier_rule_wait_multiply_level": true,
            "tier_rule_no_agent_no_wait": false,
            "discard_abandoned_after": 14400,
            "abandoned_resume_allowed": true,
            "max_wait_time": 0,
            "max_wait_time_with_no_agent": 120,
            "max_wait_time_with_no_agent_time_reached": 5,
            "created_date": "2013-10-23T12:34:20.157Z",
            "updated_date": "2013-10-23T12:34:20.157Z"
        }
    ]
}

Update:

CURL Usage:

curl -u username:password --dump-header - -H "Content-Type: application/json" -X PUT --data '{"name": "change name"}' http://HOSTNAME_IP/rest-api/queue/%dqueue-id%/

Response:

HTTP/1.0 202 NO CONTENT
Date: Fri, 23 Sep 2011 06:46:12 GMT
Server: WSGIServer/0.1 Python/2.7.1+
Vary: Accept-Language, Cookie
Content-Length: 0
Content-Type: text/html; charset=utf-8
Content-Language: en-us