Introduction

Web:http://www.newfies-dialer.org/
Keywords:voice broadcasting, autodialer, voip, freeswitch, IVR, SMS, call blasting

Newfies-Dialer is an SMS and voice broadcasting system built to support cloud based servers and can also work on standalone servers. It uses Freeswitch (VoIP Server) to make calls.

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Using very simple steps, Newfies-Dialer will help you create campaigns, add phonebooks, contacts, build audio messages and create complex telephony applications for voice broadcasting.

Newfies-Dialer provides an extensive set of APIs to easily integrate with third-party applications. Virtually every feature on the UI can be managed via the API’s.

Overview

Newfies-Dialer can be used by anyone who has a need for SMS broadcasting, mass outbound calling, voice broadcasting or providing outbound IVR Some of the potential uses for Newfies-Dialer are listed below.

The Newfies-Dialer may be used by either companies who wish to make calls on their own behalf, or by SaaS (Software as a Service) companies that want to provide bulk dialling and SMS broadcasting facilities to their own customers.

Newfies-Dialer can be configured on a single server, or for really high capacity or high speed systems, Newfies-Dialer can be configured across multiple servers.

Utility

Newfies-Dialer is loaded up with a list of telephone numbers that can be dialled sequentially at very high rates of calling depending on carrier capacity and hardware, potentially delivering many millions of calls per day.

When the called party answers the call, Newfies-Dialer passes the call to a telephony application that is custom designed to provide the desired behaviour.

Some examples of where Newfies-Dialer may be used follow:

  • Lead Generation: Broadcast messages to contacts with a press one facility to transfer calls to a callcentre.
  • Telecasting: Broadcast marketing or informational messages to customers and clients.
  • Phone Polling, Surveys and Voting: Ring large numbers of people and present IVR options for either polling their opinions, interactive surveys, or taking their vote and record the results.
  • Debt Control: Customers can be automatically reminded at intervals that they owe money, and an IVR menu presented to talk to the finance department or passed to a credit card capture IVR to pay over the phone.
  • Dissemination of information via phone: Newfies-Dialer was originally designed to call large numbers of people and disseminate medical and health advice via cellphone in 3rd world countries where often, literacy levels are low. On a local scale, it can be used to disseminate information about forthcoming community events.
  • Mass Emergency broadcast: Where there is a necessity to warn large numbers of people in a short space of time, such as weather warnings, evacuation notices and crime prevention.
  • Subscription Reminders and Renewals: Where a company sells an annual subscription for a product or service, Newfies-Dialer can be configured to dial the customer, remind them that the subscription is due.

Features

Broadcasting Web-based SMS and Voice Broadcasting application.
Distributed Runs on one or more machines. Supports broker clustering and HA when used in combination with RabbitMQ. You can set up new workers without central configuration.
Concurrency Throttle Concurrent Calls.
Scheduling Supports recurring tasks like cron, or specifying an exact date or countdown for when the task should be executed. Can re-try failed calls at a later time.
IVR support Accommodates multiple IVR scripts with options to connect the user to another IVR/phone number on pressing a key.
Web Interface Newfies-Dialer can be managed via a Web interface. Realtime web-based reports for call details and current calls.
Import Contact Import contact details from a .csv file
Multi-tenant It provies different roles for end-users, staff and administrators. With Appointment reminders module, it also provides Calendar Users.
RealTime Control Control the speed of campaigns in realtime, as well as start, stop and pause buttons to control the campaigns
Surveys IVR designer application enable the easy creation of survey application used. Survey reports can be consulted in real-time.
Audio file Support multiple audio file formats : wav, mp3, ogg, gsm, etc...
Text2Speech Supports powerful text2speech engines : Flite, Acapela, Cepstral, and any MRCP capable MRCP engine
DNC Support Do Not Call List. Several DNC lists can be managed per campaign and per user.
SMS SMS delivery, SMS Gateway support, SMS campaign.
AMD Answering Machine Detection module is available.
Rebranding & Whitelabelling Rebranding and design services to match your corporate imagee.
USA Timezone Support Contact’s timezone identified from the telephone number and called according to their local time.

Server Specification

For best performance we recommend a highly specified server with good IO suggesting SSD, RAID 0 or RAID 10, plenty of RAM and multiple processors.

The capacity of your Newfies-Dialer server can only be determined accurately with benchmarking.

As a rule of thumb, if you are looking for more than 500 concurrent calls, then we would recommend a multi-server installation consisting of one database and web server and multiple Freeswitch systems to make the calls.

Pricing

Newfies-Dialer can be installed on either your servers (On-Premises) or on our servers (Rented) in our data centre. In either case, you provide the carrier to terminate your calls, if you need a carrier we can give some recommendations.

To see pricing for on-premises and rented servers with or without AMD, visit our pricing page: http://www.newfies-dialer.org/pricing/

Contact Us

Star2Billing is the company behind the Newfies-Dialer SMS and Voice Broadcasting Solution and can be contacted at the email addresses and telephone numbers below during our normal working hours, Central European Time.

Star2Billing can be contacted at: