Admin Guide

When a Newfies-Dialer system is first commissioned, much of this work will be done as part of the commissioning process by the Newfies-Dialer team. However, it may be necessary for Newfies-Dialer admin to add new gateways or make other changes to the system.

The commissioning process will include:

• Freeswitch/VoIP configuration - setting up the VoIP gateways (carriers)
• Text to speech - configuring TTS engines
• SMS configuration - settings up the SMS providers

Tasks which will be performed by Newfies-Dialer admin, with our training, will include:

• Adding new users
• Creating Dialer settings, which control the resources any one user can consume

Admin Guide Contents:

• SMS Configuration
• SMS & Call Billing Module
• Dialer Settings
• Add User
• Admin Panel
• Advanced
• Streaming Call-Center Events